CANCELLATION POLICY - Credit Card holders, Zelle, Cash, and PayPal Payments
For any service cancellations within 12 hours of the scheduled appointment time, including individual services within a private or group setting, a 50% charge of the service price will apply. For any service cancellations within 4 hours of the scheduled appointment time, including individual services within a private or group setting, a 100% charge of the service price will apply. For appointments booked with less than 4 hours’ notice, you will have a 15-minute grace period to cancel after receiving your confirmation.
GRACE PERIOD
You are given a 15-minute grace period for all appointments. If I am able to wait more than 15 minutes, a late fee of $25 per half hour will apply. I cannot guarantee I will be able to wait longer than 15 minutes. If you forget to cancel or are unreachable at the time of your appointment, you will be charged in full.
PARKING
If complimentary parking is not available, you will be responsible for up to $20 in parking fees
GRATUITY & SERVICE FEE
15% gratuity & 8% Service Fee is added to all services and charged to the card placed on file at the time of booking. No form of payment is required during the appointment.
PAYMENT VERIFICATION
Payment is processed when services are booked. At the time of booking, a verification is run to ensure your card has sufficient funds for requested service(s). This is reversed within seconds and will be removed from your statement. Time of removal varies per bank but is generally within 24 to 48 business hours.
REFUNDS
Refunds are given on a case by case basis, and at the discretion of the trainer. The money is non-refundable once you have pre-paid for a Training Package, have started training, and taken at least one session, paid the full amount, and registered online by completing a Training Agreement on santamonicapaws.com
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